Terms and Conditions

  1. Introduction
    • These terms and conditions (“Terms”) govern the provision of renovation and related services by Ranger Renovations (“we”, “us”, “our”) to you, the client (“you”, “your”). By engaging our services or accepting a quote, you agree to these Terms
  2. Definitions
    • “Agreement” means the contract formed when you accept our written quote or proposal.
    • “Services” means all renovation, repair, maintenance, consulting or related work described in our quote or proposal.
    • “Site” means the location where Services will be performed.
    • “Quote” or “Estimate” means our written document outlining scope, price, timeline and terms.
    • “Variation” means any change to scope, materials, timeline or costs after the Agreement is in place.
  3. Scope of Services
    • We undertake to perform the Services described in the accepted Quote. Any work beyond that scope requires a Variation and may affect cost and schedule. We may engage qualified subcontractors as needed; subcontracted work remains subject to these Terms.
  4. Quotes and Estimates
    • All Quotes are based on information available at the time of site visit or enquiry. They remain valid for the period stated (e.g., 30 days).
    • Estimates may be provisional if information is incomplete; we will confirm final pricing once details are clarified.
    • We advise on material choices; you are responsible for selecting and approving materials. Where manufacturers offer warranties or guarantees, you should review those terms directly.
  5. Acceptance and Contract Formation
    • The Agreement is formed when you sign or otherwise confirm acceptance of our Quote in writing or via email.
    • If significant new information arises before starting work, we may issue a revised Quote for acceptance.
  6. Payment Terms
    • Deposit: A deposit (e.g., 20–30% of total) is due upon acceptance to secure scheduling and cover initial costs.
    • Progress payments: Further payments become due at agreed milestones (e.g., completion of demolition, rough-in stage, finishing stage). Exact schedule is in the Quote.
    • Final payment: The balance is due upon practical completion, before handover.
    • Methods: Payments by bank transfer or as otherwise agreed.
    • Late payment: If a payment is overdue by more than [e.g., 7] days, we may suspend work until payment is received. Interest may apply on outstanding amounts at a rate of [specify, e.g., prime rate + X% per annum] or as permitted by law.
    • Additional costs: If unforeseen conditions (e.g., hidden damage) arise, we will notify you, submit a Variation proposal and proceed only after your written approval and any additional payment arrangement.
  7. Variations
    • Any request for changes must be made in writing. We will provide a Variation Quote detailing cost and schedule impact.
    • Work on approved Variations will proceed only after written acceptance and any required additional deposit.
    • If you instruct work verbally in person or by phone, we will confirm in writing before proceeding. We are not responsible for costs of unapproved work.
  8. Client Responsibilities
    • Access: You must ensure safe and timely access to the Site, including keys, security codes or gate access.
    • Utilities: You must ensure availability of electricity, water and other utilities as required. Any additional costs for arranging these are your responsibility.
    • Permissions: You must secure or pay for any required municipal approvals or permits unless our Quote specifies that we handle them. If we handle them as agreed, you must provide necessary documents/information promptly.
    • Site conditions: You must inform us of any known hazards (e.g., asbestos, structural issues). If unknown hazards are discovered, extra costs may apply.
    • Storage: You must provide safe storage space for materials and tools on or near the Site; otherwise we will arrange at additional cost.
    • Communication: You agree to respond promptly to inquiries or approvals to avoid delays.
  9. Materials and Product Selection
    • We advise on reputable products and suppliers; final choice rests with you.
    • You are responsible for reviewing manufacturer warranties/guarantees on materials and fixtures.
    • If you supply materials directly, they must meet required specifications; we are not liable for failures due to defective materials supplied by you.
    • Any delay in supplying chosen materials may affect project timeline; storage or ordering fees may apply if materials arrive too early or late.
  10. Insurance and Liability
    • We carry full business insurance covering public liability and, where applicable, contractor’s all-risk. You may request proof of insurance before work begins.
    • While on Site, we take reasonable care to avoid damage. However, you accept that minor dust and disturbance are inherent to renovation work. We will clean up as agreed, but we are not liable for pre-existing defects or indirect consequential loss (e.g., loss of rental income).
    • Our liability for direct damage caused by our negligence is limited to the total amount paid for the relevant portion of the Services or an amount up to [specify, e.g., the value of the project], whichever is lower. We exclude liability for loss of profit, goodwill or other indirect losses to the fullest extent permitted by law.
    • You must maintain adequate home or property insurance covering your own interests; notify your insurer of renovation work if required.
  11. Warranties and Guarantees
    • We do not offer separate workmanship warranties beyond what manufacturers or suppliers provide.
    • If a manufacturer’s warranty claim arises for installed products, we will assist in facilitating repairs or replacements at additional cost unless covered by warranty terms.
    • Any complaint about workmanship must be raised in writing within [e.g., 14 days] of practical completion. We will inspect and advise on corrective action, which may incur additional charges if outside normal maintenance or warranty scopes.
  12. Health and Safety
    • We comply with applicable health and safety regulations. Our team and subcontractors follow safe work practices.
    • You must ensure that occupants, pets or visitors stay clear of active work areas. We are not liable for injury if site rules are not followed.
    • If the Site has specific hazards (e.g., unstable structures), we will discuss additional safety measures and costs.
  13. Intellectual Property and Use of Images
    • All drawings, designs, photographs and documents produced by us remain our intellectual property unless otherwise agreed.
    • You grant us permission to photograph completed work and use images for marketing (website, social media, portfolios), unless you request otherwise in writing before work begins.
  14. Confidentiality
    • Both parties agree to keep confidential any sensitive information (e.g., pricing breakdowns, trade secrets) disclosed during the project, except where required by law or with written consent.
  15. Privacy
    • Our handling of personal information is governed by our Privacy Policy (POPI Act compliant). By engaging our services, you consent to our collection and processing of your data as set out in that policy.
  16. Termination and Cancellation
    • You may cancel the Agreement before work starts; any deposit may be retained to cover administrative costs, or refunded partially in line with expenses already incurred.
    • If you terminate after work has commenced, you remain liable for all work done up to that point plus any confirmed commitments (e.g., materials ordered).
    • We may suspend or terminate the Agreement if you fail to pay on time, fail to provide access/information or behave in a manner unsafe or unreasonable to staff. In that case, we will notify you in writing and may claim payment for work performed and costs incurred.
    • On termination, both parties settle outstanding amounts within [e.g., 7 days] of final invoice.
  17. Force Majeure
    • Neither party is liable for delay or failure to perform due to events beyond reasonable control (e.g., extreme weather, supply chain disruptions, strikes, government actions). We will notify you promptly and agree on revised timelines or costs where applicable.
  18. Dispute Resolution
    • In case of dispute, both parties agree first to discuss in good faith and attempt amicable resolution.
    • If unresolved within [e.g., 14 days], either party may request mediation.
    • If mediation fails, disputes may be referred to arbitration or courts of competent jurisdiction in Western Cape, South Africa, under South African law.
  19. Governing Law
    • These Terms and the Agreement are governed by and construed in accordance with the laws of South Africa.
  20. Amendments to Terms
    • We may update these Terms from time to time. Current Terms will be available on our website. For ongoing projects, the Terms in effect at Agreement formation apply unless mutually agreed otherwise in writing.
  21. Notices
    • All notices under these Terms must be in writing (email or registered post) to the contact details in the Quote or as otherwise notified.
  22. Entire Agreement
    • These Terms, together with the accepted Quote and any Variation agreements, constitute the entire Agreement between you and Ranger Renovations regarding the Services and supersede prior communications or agreements.
  23. Acceptance
    • By accepting our Quote or instructing us to proceed, you confirm that you have read, understood and agree to be bound by these Terms.