Privacy Policy

  1. Introduction

Welcome to Ranger Renovations. We respect your privacy and are committed to protecting personal information in accordance with the South African Protection of Personal Information Act (POPI Act). This policy explains how we collect, use, store and share personal information when you visit our website, contact us or engage our services.

  1. Definitions
    • Personal information” means any information that identifies or can be linked to an identifiable person (e.g., name, contact details, address or other identifiers).
    • “Processing” means any operation or activity relating to personal information, such as collection, storage, use, disclosure or deletion.
    • “Data subject” means an individual whose personal information is processed by us.
    • “Information Officer” refers to the person responsible for ensuring our compliance with POPI.
    • “Website” means ranger-renovations.co.za and any related subpages or online forms.
  2. Information We Collect
    • Information you provide directly
      • Contact details: name, email address, telephone number, physical address, when you request a quote or contact us.
      • Project details: property address, renovation requirements, budget, preferences.
      • Employment applications: CV/resume details, qualifications, references, if you apply to join our team.
      • Communication content: messages or attachments you send via email, contact forms or social media.
    • Information collected automatically
      • Usage data: IP address, browser type, pages visited, time and date of visits (via cookies or analytics).
      • Device information: device type, operating system and related technical data.
    • Information from third parties
      • Reviews or testimonials you submit publicly (e.g., via Facebook).
      • Referrals or feedback shared by clients or partners, where you have consented to share personal details.
  1. Purposes of Processing
    • We process personal information for the following purposes:
      • To respond to inquiries and provide quotes or project estimates.
      • To manage and perform renovation contracts: scheduling site visits, ordering materials, arranging subcontractors, invoicing and payments.
      • To communicate updates on projects, send notifications or follow-up messages.
      • To handle employment or contractor applications and related onboarding.
      • To send marketing communications, newsletters or promotional offers but only if you have opted in or where permitted by law.
      • To improve our website and services through analytics, feedback and trend analysis.
      • To comply with legal or regulatory obligations, including municipal or tax requirements.
      • To protect our business interests and prevent fraud or unauthorised activity.
  2. Lawful Basis and POPI Compliance
    • We adhere to POPI Act principles:
      • Accountability: Ranger Renovations is responsible for personal information under its control.
      • Processing limitation: We only process personal information where lawful (e.g., with your consent; to fulfill a contract; to comply with legal obligations or where legitimate interests apply, provided they are not overridden by your rights).
      • Purpose specification: We collect information for explicit, specified purposes and do not further process it in a manner incompatible with those purposes.
      • Further processing limitation: Any further processing is aligned with the initial purpose or is legally permitted.
      • Information quality: We take reasonable steps to ensure personal information is accurate, complete and up-to-date.
      • Openness: We maintain documentation of processing activities and this privacy policy is publicly available.
      • Security safeguards: We implement appropriate technical and organizational measures to protect personal information against loss, unauthorised access or damage.
      • Data subject participation: You have rights to access, correct or delete your personal information, object to or restrict processing and lodge complaints.
  1. Cookies and Tracking
    • Our website may use cookies or analytics tools to collect usage data.
    • Purpose: to understand website performance, improve user experience and track general traffic patterns.
    • Types: session cookies (expire when you close your browser) and persistent cookies (remain for a set period).
    • Control: You may disable cookies via your browser settings but some site functions may not work properly if cookies are blocked.
  2. Sharing and Disclosure
    • We will not sell personal information to third parties. We may share information in the following cases:
      • Service providers and subcontractors: contractors, suppliers or IT providers who assist with project delivery or website maintenance. They are bound to keep information confidential and use it only for the agreed purpose.
      • Legal or regulatory authorities: if required by law, court order or to comply with municipal or tax obligations.
      • Business transfers: if Ranger Renovations is sold, merged or undergoes a reorganization, personal information may be transferred to the new entity, subject to confidentiality commitments.
      • With your consent: if you agree that we may share your information with specified third parties (e.g., for marketing partnerships).
  1. Data Retention
    • We retain personal information only as long as necessary for the purposes listed above or to meet legal or regulatory requirements. For example:
      • Project records and communications: retained for a reasonable period after project completion (e.g., for warranty claims, tax or future reference), typically 5 years unless law requires longer.
      • Employment application data: retained for as long as needed for recruitment purposes, then securely deleted or anonymised.
      • Marketing data: retained until you unsubscribe or withdraw consent.
      • After the retention period, we securely delete or anonymise the information.
  1. Data Security
    • We implement appropriate safeguards, including:
      • Physical measures: secure office or storage for hard-copy records.
      • Technical measures: password protection, firewalls, regular backups, encryption where feasible.
      • Organisational measures: access controls (only authorised staff access data), confidentiality agreements, staff training on privacy principles.
      • Despite these measures, no system is entirely risk-free; if a data breach occurs, we will follow legal requirements for notification and mitigation.
  1. Data Subject Rights
    • Under POPI, you have the right to:
      • Request access to personal information we hold about you.
      • Request correction or deletion of inaccurate, irrelevant or excessive information.
      • Object to or restrict processing of your personal information in certain circumstances.
      • Withdraw consent for processing where consent is the basis, without affecting processing already carried out.
      • Request a copy or transfer of your personal information in a structured, readable format (where applicable).
      • To exercise these rights, contact our Information Officer (details below). We will respond within the timeframes required by law. If you believe we have not complied with this policy or POPI, you may lodge a complaint with our Information Officer or with the Information Regulator of South Africa.
  1. International Transfers
    • We primarily process data within South Africa. If we transfer personal information to any third party outside South Africa (e.g., cloud service provider), we will ensure adequate safeguards are in place, such as contractual clauses requiring equivalent protection.
  1. Third-Party Links
    • Our website may contain links to other sites (e.g., social media, partner sites). This policy does not apply to those third-party sites. We recommend reviewing their privacy policies before providing personal information.
  2. Children’s Privacy
    • Our services are intended for adults and homeowners. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us to have it deleted.
  3. Changes to This Policy
    • We may update this policy from time to time (e.g., to reflect changes in law or business practices). The effective date will appear at the top of the policy on the website. Substantial changes will be communicated via our website or direct notice where appropriate.
  1. Consent Acknowledgment
    • By using our website or engaging our services, you acknowledge that you have read and understood this privacy policy, and consent to the processing of your personal information as described herein. If you do not agree, please refrain from providing personal data or contact us for clarification.